Legal Documents

Jiliv Casino — Terms & Conditions

Please read these terms carefully before using Jiliv's services. We've written everything in plain language so it's easy for you to understand.

Last Updated: January 2026  |  Bengali Version
Section 01

General Terms & Definitions

Jiliv Casino-to Jiliv. These Terms and Conditions ("Terms") constitute a legally binding agreement between Jiliv and its users. By accessing the jiliv.casino website or mobile application, you confirm that you fully agree to these Terms.

In these terms, "Jiliv", "we", and "our" refer to the entity operating Jiliv Casino. "User" and "you" refer to any registered or unregistered visitor using this platform.

Important: You must be at least 18 years of age to use Jiliv. This platform is strictly prohibited for minors.

Jiliv reserves the right to amend these terms at any time. Any changes will be announced on the platform. Continued use of the service after changes have been made will be considered acceptance of the updated terms.

Section 02

Account Registration & Verification

When registering with Jiliv, you are required to provide accurate and complete information. Jiliv reserves the right to terminate any account created using false or incomplete details.

  • Only one account is permitted per person. If the same individual opens multiple accounts, all of them may be terminated.
  • You are responsible for keeping your account login credentials secure. You must not allow anyone else to access your account.
  • Withdrawals will be restricted until the KYC (Know Your Customer) verification process is completed.
  • Verification of the mobile number and email address provided at registration is mandatory.
Verification LevelRequired DocumentsBenefits
BasicMobile VerificationWithdrawals up to ৳5,000
StandardNID / PassportWithdrawals up to ৳50,000
PremiumNID + Bank StatementUnlimited Withdrawals
Section 03

Deposits & Withdrawals

Jiliv supports deposits and withdrawals via bKash, Nagad, and Rocket. All payments are processed in Bangladeshi Taka (BDT).

  • Minimum deposit: ৳100. Maximum single deposit: ৳50,000।
  • Deposits are usually instant. In the event of a bank or gateway issue, it may take up to 1 hour.
  • Withdrawals are typically processed within 24 hours. During peak times, this may take up to 48 hours.
  • The payment method used for withdrawal must match the one used for the original deposit.
  • Any suspicious transactions will be investigated in accordance with our Anti-Money Laundering (AML) policy.

Please Note: Depositing from a third-party account is strictly prohibited. Only use payment methods registered in your own name.

At least one full wager of the deposited amount must be completed before a withdrawal can be made. Separate wagering requirements apply to bonus balances — see the Bonus section for full details.

Section 04

Bonus & Promotion Terms

Jiliv offers a variety of bonuses and promotional offers. Each bonus has its own specific terms, which are detailed on the relevant offer page.

  • Welcome Bonus: Up to 100% on your first deposit. Minimum deposit ৳500.
  • Cashback Bonus: 5%–10% of weekly net losses. No wagering requirements.
  • Reload Bonus: Bonus on deposits made on specific days. Each offer has its own validity period.
  • If the wagering requirement is not met within the specified timeframe after a bonus is credited, the bonus will be forfeited.
  • Only one bonus can be active at a time — bonuses cannot be used simultaneously.

If bonus abuse is detected — such as using multiple accounts to claim bonuses or placing low-risk bets to meet wagering requirements — Jiliv reserves the right to forfeit the bonus and suspend the account.

Bonus TypesWagering RequirementDuration
Welcome BonusBonus × 2030 days
CashbackNo Wagering7 days
Reload BonusBonus × 1514 days
Free SpinsWin × 257 days
Section 05

Gaming Rules & Restrictions

All games on Jiliv operate using RNG (Random Number Generator) technology in accordance with international standards. Every game outcome is completely unbiased and not predetermined.

  • If your internet connection drops during a game, the current game state is saved on the server.
  • If a game is cancelled due to a technical error, the wagered amount will be refunded.
  • Any attempt to hack or exploit the game software for an unfair advantage is strictly prohibited.
  • One account can be used across multiple devices at the same time, but not within the same game simultaneously.
  • Some games may have geographical restrictions. Jiliv will endeavour to notify players of such restrictions in advance.

Jiliv's RNG system is regularly audited by independent third-party audit firms. Audit results are available upon request.

Section 06

Account Closure, Suspension & Termination

Jiliv reserves the right to temporarily suspend or permanently close an account under the following circumstances:

  • If false identity or fraudulent documents are submitted.
  • A single individual operating multiple accounts.
  • If evidence of bonus abuse or fraud is found.
  • Detection of money laundering or suspicious financial activity.
  • If the user is found to be a minor.
  • If a player abuses or threatens other players or staff.

You may also close your account voluntarily at any time. Support Team Once you reach out, the process will be completed within 24 hours. It is advisable to withdraw your balance before closing the account.

If you wish to appeal an account closure decision, you may do so by contacting Jiliv's official email. Jiliv will respond with a decision within 7 business days.

Section 07

Privacy & Data Protection

Jiliv takes the protection of your personal data extremely seriously. All information is secured with 256-bit SSL encryption.

  • Your information is never sold or shared with any third party.
  • Jiliv may be legally obligated to disclose information when required to do so (e.g., by court order).
  • Only the minimum information required for payment processing is shared with the payment gateway.
  • A detailed privacy policy is published separately.

To view, update, or delete your personal data, please contact our support team. Jiliv will process your request within 15 business days.

Section 08

Limitation of Liability & Dispute Resolution

Jiliv is committed to delivering the highest standard of service. However, Jiliv's liability is limited in certain circumstances:

  • Jiliv is not liable for any losses resulting from internet connectivity issues or third-party technical failures.
  • Any loss resulting from sharing account credentials is solely the user's responsibility.
  • Jiliv is not liable for service disruptions caused by force majeure events such as natural disasters, war, or government-imposed restrictions.

If a dispute arises, please contact Jiliv's customer support first. We will make every effort to resolve it within 7 days. For legal disputes, both parties will first attempt to reach a resolution through mediation.

These terms are available in both Bengali and English. In the event of any discrepancy, the Bengali version shall prevail. The most recently updated version is the one in effect.

What Makes Jiliv's Terms & Conditions Different?

Transparency & Fairness Are at the Core of Jiliv

Written entirely in Bengali

Jiliv's terms are written in plain, simple language — complex legal jargon has been deliberately avoided so every player can understand them.

Transparency
No Hidden Terms

There are no fine-print conditions at Jiliv. Every rule is stated openly and clearly.

Fairness
Regular Updates

Whenever the terms change, Jiliv proactively notifies players — via email, in-app notifications, or banners.

Update
Help with Any Query

If any part of the terms is unclear, Jiliv's support team is available 24/7 to help.

Support
Rights of Both Parties

Jiliv's terms aren't just there to protect the company — they equally safeguard the rights and interests of every player.

Balance
Responsible Gaming Included

Responsible gaming is at the heart of Jiliv's terms — including self-exclusion and deposit limit options.

Safe Gaming

FAQ

Frequently Asked Questions About the Terms

KYC (Know Your Customer) verification at Jiliv generally requires two types of documents — proof of identity and proof of address. For identity, a clear colour photo or scanned copy of your National ID (NID) or passport is required. For address, a bank statement (within the last 3 months) or a utility bill is accepted. Submitting your documents is straightforward — log in to your account, navigate to "Account Settings" or the "Verification" section, and upload photos of your documents. Jiliv typically completes verification within 24–48 hours. If any issues arise during the process, the support team will notify you by email.

There are several possible reasons your account may be locked — multiple failed password attempts, a security check being required, or unusual login activity being detected. First, wait 15–30 minutes, as accounts often unlock automatically. If it remains locked, email Jiliv support at ([email protected]) and include your registered mobile number and email address. Once your identity has been verified, the support team will reactivate your account. If the lock is security-related, you may be asked to provide KYC documents — submitting these will resolve the issue.
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Done reading? Start playing now

Jiliv's rules are fully transparent and fair. Register with confidence and enjoy the best gaming experience in Bangladesh.

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