Jiliv Casino — Privacy Policy

Jiliv CasinoWelcome to Jiliv. This Privacy Policy ("Policy") explains how Jiliv collects, uses, stores, and protects your personal information. By using the jiliv.casino website, mobile app, or any of our services, you agree to this Policy.

Jiliv believes privacy is a fundamental right. That's why this policy is written in plain, simple language — keeping legal jargon to a minimum. We want you to clearly understand what Jiliv does and does not do with your information.

This policy takes approximately 5–7 minutes to read. We encourage you to read it in full — as it covers how your personal information is protected.

Jiliv collects three types of data — information you provide directly, information collected automatically, and information received from third parties.

Information you provide directly:

• Identity Information: Name, date of birth, national ID or passport number.
• Contact Information: Mobile number, email address, and residential address.
• Payment Information: bKash/Nagad/Rocket account number, transaction history.
• Communication Records: Records of chats or emails with the support team.

Automatically Collected Data:

• IP address, device type, and operating system.
• Browser type and version.
• Your activity on the platform — which games you played and how long each session lasted.
• Login time and location (approximate, city-level).

Jiliv uses your data solely for specified purposes. Your information is never used for unnecessary or unrelated purposes.

• Account Management: For registration, login, and identity verification.
• Payment Processing: To process deposits and send withdrawals.
• Customer Support: For your questions and support needs.
• Security: To prevent fraud, money laundering, and account hacking.
• Legal Obligations: To fulfil licensing authority requirements and submit reports to regulatory bodies.
• Service Improvement: To analyze game preferences and behavior in order to improve the platform.
• Promotional Communications: To send you offers and updates only with your consent.

Jiliv stores your data with the highest level of security. Our data centers comply with international security standards.

• Encryption: All collected data is stored with AES-256 encryption. TLS 1.3 is used for data transmission.
• Access Controls: Only authorized personnel can access specific data — enforced through role-based access control.
• Regular Audits: A third-party security audit is conducted every 6 months.
• Backup: Data is regularly backed up to separate, off-site locations.
• Data Retention Period: Data for active accounts is retained for as long as the account remains open. Following account closure, data may be kept for up to 5 years as required by legal obligations.

If a data breach is detected, Jiliv will notify the relevant authorities within 72 hours and inform affected users as soon as possible.

Jiliv never sells your data. However, information may be shared in a limited number of circumstances:

• Payment Provider: Only the information required to process transactions via bKash, Nagad, and Rocket.
• Game Providers: Minimum data necessary for game operations (anonymized).
• Regulatory Authority: Mandatory reporting as required by the licensing authority.
• Law Enforcement: When legally required by court order or a lawful investigation.

Jiliv uses cookies and similar technologies to enhance service quality and personalize your experience. The different types of cookies used are described below:

Cookies can be managed or deleted through your browser settings. However, disabling essential cookies may affect the platform's functionality.

Every registered user on Jiliv has the following rights over their personal data:

Jiliv strictly does not provide services to anyone under the age of 18. Collecting or storing data belonging to minors is entirely contrary to Jiliv's policy.

• Age verification is mandatory at the time of registration.
• Age is verified during KYC verification.
• If a user is identified as a minor, their account will be immediately suspended and all associated data deleted.
• Parents and guardians can report suspected underage accounts.

Jiliv may update this Privacy Policy periodically — in response to new services, legal changes, or technical developments. When significant changes are made:

• A notification will be sent to your registered email address.
• You will be notified via banners or pop-ups on the platform.
• The date of any changes will be updated at the top of this document.

Continued use of Jiliv after any changes takes effect will be considered your acceptance of the updated policy. If you disagree with any changes, you may close your account.

For any questions or concerns: [email protected]